It occurs to me every so often that my job is instrumental in helping me manage life. I’m really lucky. I get to spend my days learning about what works and what doesn’t and for whom. I get to talk and think all day about the human brain and its connection with the body, what to do when we find ourselves in various pickles, and best practices for increasing our well-being. Sometimes I don’t realize how much I take for granted. Last week, I realized how much I take for granted having a constructive conversation.
All the time (and I mean, constantly) I hear people say to one another, “How many more times are we going to have this conversation?” or “How many times do I have to tell you?!” or “How long are we going to have to keep revisiting this subject until you finally get it?” Most of the time the answer to that question is- however many times it takes because we don’t learn from lectures and conversations and words alone. Our most effective preceptor is experience. So, on the one hand, when a need or a goal is really important to us, and we feel it’s not being met, we can definitely count on having multiple conversations about it over and over and over. We might as well make ourselves a little more comfortable and feel a little less crazy by learning how to practice and apply effective conversation skills.
You might remember from the 80s, the T.H.I.N.K. method for communication (which I’m not totally sure but I think might have been founded on some Buddhist principles for wise speech).
At some point, you probably saw the poster for it in a humanities class, at a presentation given by your Human Resources department, or on a wall in your kindergarten classroom. Decades later, most of us have forgotten the message brought to us by that wise little poster. At any rate, it said:
Before you speak,
T- is it thoughtful?
H- is it helpful?
I- what is my intention?
N- is it necessary?
K- is it kind?
And honestly, it’s a technique that I use every day, both at work and in the rest of life. We cannot underestimate the healing power of deliberate and compassionate communication. I’m going to break it down with some more questions for deeper self-inquiry. The T.H.I.N.K. method is always simple, but it’s not always easy.
T- it is thoughtful:
Have I reflected on my experience to optimize this conversation? Am I fully present for this conversation or am I feeling pretty reactive right now? Am I clear on my message, needs, experience, and feelings? Is this a good time for each of us to talk about it?
H- is it helpful:
Does this help the other person understand my experience? Does it help me express my feelings and needs? How will it help our connection?
I- what is my intention:
What do I want the other person to know about how I am feeling and what I need? What do I need from this interaction?
N- is it necessary:
Is what I am about to say critical to my message? Is it essential to understanding my experience?
K- is it kind:
Am I approaching this conversation with the utmost dignity, respect, love, and compassion for myself and the other person? If I am feeling reactive, am I trying to hurt the other person so that they feel what I feel? For both of us to get the most out of this, do I need to pause or take a longer break before I continue this discussion?
Sometimes it’s not possible to be this thoughtful. We’re people, and we react when we feel strongly about something. Sometimes we act or speak impulsively. And sometimes others can’t or won’t hear us no matter what. And sometimes there just isn’t time and space. Our world moves at hyper speed, and we are pretty consistently pressured by this. But when we can pause for a minute, reflect, and inquire, we give ourselves and others the gift of clarity. Over time and with practice, we find that this quality of communication paves the way a deeper insight. This is crucial for changing behavior and patterns. Go forth and effectively communicate.
Love and Be Loved,